Troubleshooting Guide

If you are not able to open a dictionary that you believe you have already purchased, double check before contacting support.
Many dictionary apps look the same and share content and titles.

Open the "App Store", then your account (in top right), then open the "Purchased" list and search on the name of the app or dictionary you want to use.

If there is more than one showing up, you might be trying to open the one that you do not have a license for.

All sounds in Enfour applications respect the user settings for sounds.

For iPhone users ensure that the "silent mode" switch is not on.

The silver button on the top right of the screen needs to be flicked towards the screen.

Also, ensure the volume for sounds is at an audbile level. The volume controls are on the top right of the screen just below the manner mode switch.

All sounds in Enfour applications respect the user settings for sounds.

For iPod Touch users ensure that you are using your headphones and the volume is at an audible level.

For older model iPods, General Settings -> Sound ensure that sound effects are turned on for headphones/speakers or both.

Whenever you feel the performance of the application is sluggish, icons are not clear or you see a crash, the first thing to try is to reboot your device. Hold down the power key and the home key together for a few moments until you see the "Slide to Power Off" dialog.

Wait a few moments and then power up again.

Also, ensure you have the latest version of the dictionary downloaded and installed correctly.

To see if you have the latest update, please go to the AppStore on iTunes and check all updates.